Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, uninstalled, and in its original condition and packaging
- Proof of purchase is required
- Returns must be approved before being sent back
To request a return, contact us at info@myfixland.com.
Return Address:
Fixland Investment LLC
2612 NW 112th Avenue
Doral, FL 33172
United States
Items returned without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Damaged, Incorrect, or Freight Orders
Please inspect your order upon delivery.
For freight or oversized shipments, customers are responsible for inspecting the shipment at the time of delivery and noting any visible damage with the carrier before signing.
Concealed damage claims must be reported within 48 hours of delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos of:
- The product
- Packaging
- Shipping label
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Digital products, software updates, downloads, activation keys, or subscriptions
- Special-order or custom products
- Used, installed, modified, or damaged items
- Clearance or final sale items
- Gift cards
- Hazardous materials, flammable liquids, or gases
Product Compatibility
Customers are responsible for verifying product compatibility, vehicle fitment, software compatibility, and technical requirements before purchase.
Returns based on incompatibility, incorrect application, or improper installation may be denied or subject to restocking fees.
Professional installation is recommended when applicable.
Restocking Fees
Approved returns may be subject to a restocking fee of up to 20%, depending on product condition, packaging, and product type.
Exchanges
If you need a different product, the fastest option is to request an approved return and place a new order separately.
Refunds
Once your return is received and inspected, we will notify you if the refund is approved.
Approved refunds will be issued to the original payment method within approximately 10 business days.
Shipping charges, processing fees, and non-refundable items may be deducted when applicable.
If more than 15 business days have passed since your refund was approved, please contact us at info@myfixland.com.
Local Pickup
Local pickup is available Monday through Friday from 9:00 AM to 5:00 PM at our Doral, Florida location.
Customers will be notified when orders are ready for pickup.